Give your team a search box that answers in your voice, with citations.
We build retrieval-augmented assistants over your documents, ticket history, and knowledge base — with per-document permissions, citation in every answer, and evals you run on every prompt change.
What you get
Three concrete deliverables.
Permission-aware retrieval pipeline
Ingestion from SharePoint, Confluence, Drive, or your CMS, with per-document ACLs preserved end to end. The assistant sees what the user sees, not more.
Cited answer surface
Every answer carries source citations the user can open in place; uncited generations are flagged and routed back for retrieval rather than guessed.
Evaluation harness
A golden question set graded on retrieval recall, citation faithfulness, and answer correctness — runs in CI on every prompt or index change.
How we work
From kickoff to production.
Corpus and use-case audit
Pick the first corpus, score document quality, and write the question set that defines success. Bad documents in, bad answers out — we surface that early.
Ingest and permission pipeline
Build the ingestion path, preserve per-document ACLs, normalize the chunking strategy, and prove permission enforcement on adversarial prompts.
Retrieval, citation, and answer layer
Tune the retriever against the question set, wire citation rendering, and stand up the user surface — Teams, Slack, or your own UI.
Eval-gated improvement
Every change — chunk size, embedding model, prompt, reranker — runs against the question set in CI. Improvements ship on numbers, not on demos.
The stack we build on.
Cloud-agnostic. We meet you where your tenant lives.
Outcome metrics
Median across deployed corpora
Versus pre-engagement search
Adversarial test set, every release
From the field
One we shipped.
Healthcare knowledge base · clinical ops
Built a permission-aware assistant over policy, protocol, and ticket history. Clinical staff stopped paging the help desk for known answers; help desk volume fell within a month.
Help desk ticket reduction
First quarter post-launch
FAQ
Questions buyers ask first.
How do you handle document-level permissions?
What about hallucinations?
Do you fine-tune the embedding model?
Where does the index live?
Can the assistant write back into our systems?
Related services
What buyers usually pair with this.
AI engineering
Production inference, evaluation harness, and the on-call discipline the retrieval layer rides on.
See the serviceAgentic systems
Wrap the retrieval layer in a tool and let an agent use it for multi-step workflows.
See the serviceIntelligent document processing
Turn unstructured paperwork into typed records that join the same retrieval surface.
See the service