Agentic ERP Automation
Global Electronics Component Manufacturer (S/4HANA Environment) — $2.4B annual revenue.
2025
The challenge
What we found.
A global electronics component manufacturer with $2.4B in annual revenue was struggling with their SAP environment. Their supply chain team spent excessive hours navigating the SAP GUI for routine purchase order and sales order creation.
Manual data entry led to quantity, date, and material code errors costing an estimated $1.2M annually in rework. Shipment statuses were often outdated, leading to reactive operations where teams discovered issues only when they escalated into crises.
The approach
How we built it.
PRR deployed an AI-powered conversational interface integrated with the SAP environment using a Foundry + Copilot architecture:
- Conversational interface via Microsoft Copilot Studio, deployed directly in Teams
- Secure OData services connecting to core SAP BAPIs (PO Create, Sales Order List, Material Availability)
- Proactive intelligence engine with scheduled polling for anomaly detection (low stock, late vendor confirmation)
- Human-in-the-loop governance for all write operations
- 01InterfaceMicrosoft Copilot Studio
- 02OrchestrationAzure OpenAI + Logic Apps
- 03ExecutionSAP OData Services
The outcome
The impact.
| Metric | Before | After | Improvement |
|---|---|---|---|
| Time to create PO | 12 minutes | 45 seconds | -94% |
| Daily SAP navigation | 3.2 hrs/person | 0.4 hrs/person | -88% |
| Data entry errors | 4.2% | 0.3% | -93% |
| Issue detection time | 24–48 hours | Real-time | Instant |
Stack
Tools used.
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